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Refund Policy for Starinmart

At Starinmart, we strive to provide the best quality baked goods and customer service. We understand that sometimes circumstances may arise where a refund is necessary.

Please review our refund policy outlined below:

Refund Eligibility:

Refunds may be considered under the following circumstances:

  • The wrong item was delivered.
  • The item delivered is damaged or defective.
  • The item does not meet the customer's expectations in terms of quality.
  • Refunds are subject to verification by our customer support team.
  • Requesting a Refund:
  • Customers must contact our customer support team within 1 hours of receiving the order to request a refund. To request a refund, customers can contact us via contact +91 8686528252 and provide their order number and details of the issue.

    Refund Process:

    Once a refund request is received and approved, we will initiate the refund process.

    Refunds will be issued to the original payment method used for the purchase.

    Depending on the payment method and financial institution, it may take 7 business days for the refund to be reflected in the customer's account.

    Non-Refundable Items:

  • Certain items may not be eligible for refunds, including:
  • Customized or personalized orders.
  • Items that have been consumed or partially consumed.
  • Items that have been damaged due to mishandling by the customer after delivery.
  • Cancellation Policy:

    Orders can be canceled within 1 hours of placing the order, provided the order has not yet been prepared or dispatched for delivery.

    Cancellation requests can be made by contacting our customer support team via +91 8686528252.


    In exceptional cases where a refund request falls outside of our standard policy, we will review the request on a case-by-case basis and may offer alternative solutions such as store credit or replacement items.